NU Chicken Worcester LLC

Privacy Policy

Effective Date: January 27, 2026

1. Introduction

NU Chicken Worcester LLC ("NU Chicken," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, join our VIP Club, use our services, or communicate with us via SMS/text messaging or email.

Please read this Privacy Policy carefully. By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Consent to Communications

3. Information We Collect

3.1 Personal Information You Provide

When you sign up for our VIP Club, place an order, or interact with our Services, we may collect the following personal information:

• Name: First name and last name
• Contact Information: Phone number and email address
• Communication Preferences: Your consent choices for SMS and email communications

3.2 Information Collected Automatically

When you access our website or Services, we may automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address
• Pages visited and time spent on our website
• Referring website or source

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

4.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
• Functional Cookies: These cookies allow the website to remember choices you make (such as your language preference) and provide enhanced, more personalized features.
• Marketing Cookies: These cookies may be used to track visitors across websites to display relevant advertisements.

4.3 Third-Party Tracking

We may use third-party services such as Google Analytics to help us analyze how users use our website. These third parties may use cookies and similar technologies to collect information about your use of our website and other websites over time.

4.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if you disable cookies. To learn more about how to manage cookies, visit your browser's help section or go to www.allaboutcookies.org.

4.5 Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Our website currently does not respond to "Do Not Track" signals.

5. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Description
SMS Marketing	To send promotional text messages about special offers, discounts, new menu items, and VIP Club benefits (with your consent)
Email Marketing	To send newsletters, promotional emails, and updates about NU Chicken (with your consent)
Transactional Communications	To send order confirmations, updates, and customer service messages
VIP Club Administration	To manage your VIP Club membership and deliver exclusive offers
Customer Service	To respond to your inquiries, comments, or concerns
Improve Our Services	To analyze usage patterns and improve our website and offerings

6. SMS/Text Messaging Privacy

6.1 Consent

By checking the consent box on our VIP Club signup form and providing your phone number, you expressly consent to receive recurring automated marketing and promotional text messages from NU Chicken Worcester LLC. This consent is not required as a condition of purchasing any goods or services.

6.2 Message Frequency

Message frequency varies. You may receive up to 8 messages per month, though this may vary during special promotions or events.

6.3 Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any carrier charges.

6.4 Opting Out of SMS

You can opt out of SMS messages at any time by:

• Replying STOP to any text message from us
• Contacting us at [email protected]
• Calling us at (508) 304-6168

After opting out, you will receive a one-time confirmation message and will no longer receive promotional text messages from us.

6.5 Help

For help with our SMS program, reply HELP to any message or contact us using the information above.

7. Information Sharing and Disclosure

We may share your information only in the following limited circumstances:

• Service Providers: We may share information with third-party service providers who help us operate our business (e.g., SMS platform providers, email marketing services). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When you opt out of our communications, we will retain only the information necessary to honor your opt-out request and comply with legal obligations.

10. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct any inaccurate information
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Opt-Out: You may opt out of promotional SMS and email communications at any time

To exercise any of these rights, please contact us using the information provided below.

11. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

14. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. As stated above, we do not sell your personal information.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: